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[WEBINAR] New Research Shows ShoreTel Has Lowest Total Cost of Operations in All-Sized Deployments

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Three dollar signs

More and more companies are embracing unified communications and collaboration (UC&C) as a means of improving both employee productivity and the customer experience. Given the expanding scope and popularity of UCC solutions, it’s not surprising that within the industry, costs to implement and operate the apps are increasing.

As a result, said Nemertes Research President Robin Gareiss, it’s imperative for IT leaders to build solid business cases that examine the Total Cost of Operations (vs. the more traditionally held Total Cost of Ownership approach) to ensure the best possible decision.

For the past 11 years, Gareiss’ firm has conducted research to substantiate these costs by interviewing and surveying hundreds of companies. The most recent study - fielded in 2016 - included input from roughly 300 companies using various combinations of IP telephony and UC&C, architected in the cloud, on-premises, or both. The results are showcased in a new white paper entitled, “How to Keep UCC Costs Down as Complexity Grows”.

ShoreTel a Savings Leader

The 2016 project evaluated three scenarios of companies with 100, 750 and 1,500 employees. In each scenario, ShoreTel demonstrated the greatest cost savings and lowest overall cost over a five-year period when compared to the industry average and various providers for both on-premises and cloud.

The study found that participants who used ShoreTel devoted fewer IT staff members to managing the solution and relationship than did those using competitors. Additionally, ShoreTel’s actual subscription costs typically were lower than competitors.

Gareiss pointed out that although initial acquisition costs related to licensing and associated capital may be very appealing, the unknown implementation and operational costs can rapidly erase any cost benefit associated with these lower initial costs.

“For example, initial acquisition costs for Microsoft often are lower than Avaya, Cisco or ShoreTel,” noted Gareiss. “But ongoing operational costs are lower with ShoreTel than any of the other providers, making the total cost of operations over time much less.”

The white paper provides insights about overall adoption trends, the movement to cloud and hybrid environments, and all associated costs. It also includes examples of cost comparisons between providers. Download the Nemertes Research white paper here.

Gareiss will discuss the 2016 study and the insights gained from it in a webinar on Tuesday, Feb. 28, entitled, “Unified Communications: Comparing Real-World TCO by Vendor”.

Register for the webinar now.

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